Process of accommodating different needs and viewpoints

PMBOK Definition: “Emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships.” This approach recognizes the importance of professional relationships to project success.On long term projects, anything over a few weeks, persevering and strengthening the project team becomes very important.Temporarily avoiding the conflict also means you have the chance to think through the other person’s situation.While withdrawing and avoiding is valuable in the short term, it can be over used.For example, you may have an ambitious developer who is interested in learning the Salesforce interface deeply and asks to go on a week-long training session.Based on your analysis of the schedule, that type of training would cause significant problems for the schedule.

At first glance, applying a process to a conflict may seem cold. Responding to a conflict without any kind of framework is less likely to be successful.ast week, I covered the ten sources of project management conflict.Now that we realize conflict can appear at any time, what are we supposed to do about it?You can look at shared commitment to the project and how disagreement impacts others on the team.You may also want to reference areas of agreement that surfaced during other stages of the project.

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