Sophos antivirus not updating

If you attempt to change the update location or credentials for a Sophos Antivirus Endpoint client, and the client is unable to contact the Enterprise Console or Sophos Control Center (they may be out of the office on the road), you may find the properties for the Sophos Auto Update are greyed out.

Usually the settings for Updating are centrally managed and deployed.

If tamper protection cannot be disabled via the below listed script (as in customers receive a message about tamper protection preventing the script to run ), follow the "steps to disable the Enhanced Tamper Protection" listed under "Managed by Sophos Central" as covered in this article .

Then, re-run the bat file Note: If trying to uninstall a Sophos version other than Sophos Home, please refer to Sophos Support for further assistance.

I don't want to have to restart 100 computers into safe mode if I don't have to, we need a better solution and soon because these computers with this problem are unprotected right now. i suspect that you need to uninstall, reboot then install again.

e.g The computer must be rebooted before this package can be installed.

Use this for File name: "Sophos Uninstaller.bat" (Note: quotation marks need to be included, this allows the file to saved with a specific extension - Don't change the "Save as type" section). 3 - Right-click on Sophos and choose Run as administrator.In my scenario, Sophos changed our update username and password while I had a few clients on the road so I had to edit the Web Config_Secondary location.Change the Allow Local Config=0 to 1 and save the file. Web Config_Secondary] Allow Local Config = 0 Auto Dial Timeout = Local Path = Download Granularity = Connection Address = Use Sophos = 1 User Name = sbe******** User Password = ****************** Connection Type = HTTP Auto Dial = 0 Bandwidth Limit = 0 Open Sophos Endpoint and select the Configure menu, select the Updating item.You will probably have to reboot at this point, you can choose to reboot, usually I just log off ;) (As im sure most IT pro's do) Finally just re-enter the update credentials into the Sophos program and re-check for updates.It is more essential to update avg antivirus utilities than most software.

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